Harnessing Emotional Intelligence
As a seasoned salesperson, I've always known that my success wasn't just about product knowledge or closing techniques. It was something deeper. Reading Daniel Goleman's book on Emotional Intelligence (EI) transformed how I approached my career. It turns out, our brains operate in three distinct modes: Sex Mode, Death Mode, and Survival Mode, and understanding these can drastically improve our emotional intelligence and, consequently, our sales performance. Understanding the Brain Modes Sex Mode: This mode is all about connection and intimacy. In sales, it's our ability to build relationships and rapport. When I connect with a client on a personal level, they’re more likely to trust me and listen to my recommendations. Death Mode: This mode triggers fear and anxiety. Recognizing this in clients is crucial. When a client hesitates or shows apprehension, understanding they're in Death Mode helps me address their fears and provide reassurance. Survival Mode: This mode